1. Your booking 

 

All offers and bookings are subject to availability. The party leader must be at least 18 years of age at the time of booking. The party leader must be authorised to make the booking on the basis of these Booking Conditions by all other members of the holiday party. By making the booking, the party leader confirms that he/she is so authorised and that all other party members agree that the booking is subject to these Booking Conditions. The party leader is responsible for making all payments due. Your booking is made as a consumer and you agree that no liability can be accepted by the Owner for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you. The Owner has the right to refuse any booking prior to the issue of your confirmation and will refund any money you have paid. When you receive your confirmation, the details must be checked carefully. If anything is not correct, you should tell the Owner immediately. 

 

2. Paying for your property 

 

When you book your property you should pay the amount due by telephone, by credit card or debit card. The credit/debit cards that we accept are shown above. 2.5% will be added to all payments made by credit card. Providing the booking can be confirmed, the Owner, will then E-mail you as soon as reasonably possible, confirmation, showing your booking details and the balance of your total holiday cost, which must be received by the Owner no less than 8 weeks before your arrival date at the property. If you book less than 8 weeks before your arrival date, payment of your total holiday cost is due straight away. If any payment due in relation to your booking is not paid by the appropriate date, the Owner, is entitled to assume that you wish to cancel your booking. In this case, the Owner will be entitled to keep all deposits paid or due at that date. The Owner normally sends out a reminder to you before your booking is cancelled.  

 

3. Cancellations or changes to your booking by the Owner  

 

The Owner does not expect to have to make any changes to your booking but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, the Owner will contact the party leader (by telephone where reasonably possible in the case of a significant change or cancellation minor changes will be notified by post) as soon as is reasonably practicable, explain what has happened, and inform you of the cancellation or change. 

If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, the Owner will, if possible and as soon as reasonably practicable, offer the party leader an alternative property of similar type and standard for a similar time of year. If you do not choose to accept a significant change or any alternative property offered, you will be entitled to cancel your booking and receive a full refund of all monies paid to the Owner. So as to keep any period of uncertainty to a minimum, the Owner will, whenever reasonably possible, communicate with you by telephone in the case of a significant change or cancellation and you are required to do the same. The party leader should tell the Owner as soon as reasonably possible whether you wish to accept any change or alternative property offered or, alternatively, whether you want a refund. In the unlikely event that the party leader fails to tell the Owner that you wish to accept any change or alternative property, the Owner is entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to the Owner. 

A compensation of £20 per booking will usually be paid. However, compensation will not be payable where any change or cancellation results from “force majeure” (please refer to Section 4 below) or where you have refused, without good reason, to accept an alternative property you have been offered. Please note, no compensation is payable for minor changes. No compensation is payable and the above options will not be available if the Owner cancels your booking as a result of your failure to comply with any requirement entitling the Owner to cancel (such as paying on time). A minor change is a change which, taking into account the information you gave at the time of booking or which the Owner can reasonably be expected to know, or the Owner could not reasonably expect to have a significant effect on your confirmed booking. 

 

4. Circumstances beyond the control of the Owner/the Company (Force Majeure) 

 

Except where otherwise expressly stated in these Conditions, the Owner shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by the Owner to perform or properly or promptly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of the Owner (referred to as “force majeure” in these Conditions). 

By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than negligence of the Owner) and all similar situations. In appropriate cases (for example where your booking has to be cancelled before departure due to force majeure) the Owner, will, however, refund to you all monies paid to the Owner by you for your booking. No compensation, expenses, costs or other sums of any description will be payable in such circumstances, by the Owner, to you. 

 

5. Property details 

 

The Owner aims to ensure that the information provided is accurately conveyed on the website and other promotional literature or material produced and circulated by the Owner. However, the information and prices on the website and other material may have changed by the time you come to book or errors can occasionally occur. You must therefore ensure you check all details of your chosen property and arrangements (including the price) with the Owner by phone at the time of booking. There may be small differences between the actual property and its description, as the Owner is always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable or subject to restriction. 

 

If this happens, the Owner will tell the party leader as soon as reasonably practicable after the Owner becomes aware of the situation. The Owner cannot accept responsibility for any changes or closures to area amenities or attractions mentioned on the website. The Owner makes reasonable efforts to ensure that information supplied to you in relation to the property or its facilities and/or services is accurate and complete as at the date given. However the Owner may make any change/improvement to property(ies) other than those described in any promotional material and any description in said promotional material.  

 

6. Liability 

 

The Owner shall have no liability for any death or personal injury unless it results from the Owner’s negligence or that of any employee of the Owner (providing they were at the time acting in the course of their employment). You must take all necessary steps to safeguard your personal property. 

No liability is accepted by the Owner in respect of damage to, or loss of, such personal property except, in the case of the Owner, where the damage or loss is caused by the negligence of the Owner or that of any employee of the Owner (providing they were at the time acting in the course of their employment). Please also refer to Section 4 (Force Majeure) above. 

 

7. If you change or cancel your booking 

 

(i) Changes 

If you want to change your booking once your confirmation has been issued we will endeavour to assist but please bear in mind that changes cannot be guaranteed. However, it is important to realise that a change of property or dates may have to be treated as the cancellation of one booking and the making of another. In such cases cancellation charges may be incurred, which may be as much as the total cost of your holiday booking. 

Your deposit is non returnable 

The Owner will advise the party leader if this is the case when the change is requested. The party leader must then inform the Owner as soon as reasonably possible, to whether you still wish to change your booking. If you advise the Owner that you do, or the party leader fails to contact the Owner as soon as reasonably possible, your booking will be treated as having been cancelled by you. So as to keep any period of uncertainty to a minimum, the Owner will, whenever reasonably possible, communicate with you by telephone and you are required to do the same. 

 

(ii) Cancellations 

 

If you have to, or wish to, cancel your booking, the party leader must telephone the Owner on the number shown on the website as soon as possible. The party leader must also immediately confirm your cancellation in writing, sent by recorded delivery to the Owner at the address shown on the website. The day the Owner receives your telephone notification of cancellation is the date on which your booking is cancelled. It is advised that the party leader take out insurance as to this eventuality.  

 

Please note: The refund provisions referred to above only apply if the cancellation applies to all members of your party. Note: All prices are for the entire property and not on an individual basis. 

 

To qualify for a refund, your reason for cancelling must be one of the following, must apply to a member of your party and, with the exception of pregnancy, must have occurred after you booked your holiday and must prevent you from taking your holiday. Please note that you will not receive a refund for pregnancy where the party member is expected to give birth within 14 weeks of the arrival date home - 

 

Illness/Pregnancy (subject to medical evidence of unfitness to travel); Death; Redundancy (provided employment has been on a continuous basis with the same employer for at least 2 years); Jury or Witness service (in a Court of Law); Illness or Death of a close relative (a close relative is defined as one of the following - Spouse, Son or Daughter (in law), Parent (in law), Grandparent, Sister or Brother, Fiancé(e)); your home is rendered uninhabitable due to fire, storm, flood, subsidence or malicious damage; your presence is requested by the Police, following a burglary at your home or place of business, during the period of your holiday or within the preceding 7 days; your unexpected posting by HM Forces or cancellation of leave by HM Police (unless the cost of the lost holiday is recoverable from any other source); or compulsory quarantine. You will be asked to complete the Owner’s Booking Cancellation form, which may require signing by a Medical Practitioner or employer and in which case the Owner may request further information from a third party. 

 

The following reasons for cancellation do not qualify for a refund as set out above: suicide or attempted suicide, intentional self-injury, the effect of intoxicating liquor or drugs or any other reason which is not specifically referred to. 

 

Where the reason for cancellation does not fall within one of the qualifications for a refund as set out above, e.g. disinclination to travel, or leave cancelled by employer (other than HM Forces or the Police), a cancellation charge will be payable, based on the number of days before the arrival date at the property that the Owner receives notification of your cancellation. 

 

Your deposit is non returnable. Full Deposit is payable (including any Balance of Deposit due) 

 

29-56 days 50% of cost  

1-28 days - Total cost 

On arrival date or later Total cost 

 

8. Your property 

 

You can arrive at your property after 4.00pm (unless advised otherwise, for example on your confirmation) on the start date of your holiday rental and you must leave by 10.00am on the last day. If your arrival will be delayed beyond 8.00pm on the start date of your holiday rental, you must contact the Owner so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the property. If you fail to arrive by 12 noon on the day after the start date of your holiday rental and you do not advise the Owner of your late arrival, your booking may be treated as having been cancelled by you. No refund of any monies paid by you will be made in this situation. 

 

The Owner requires you to pay a security deposit of £100 in cash on arrival. The security deposit will be refunded by the owner at the end of your holiday rental (less any costs for breakages, damage or extra cleaning due to a cottage not beeing left in an acceptable condition, etc, if applicable - see below). 

 

You and all members of your party agree both to keep the property clean and tidy and to leave the property in a similar condition to which you found it upon your arrival. In particular if soft furnishings sofas, beds, curtains, carpets etc are marked or stained a charge will be made to cover cleaning or replacement. 

 

You and all members of your party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by the Owner. 

 

You are responsible to the Owner for the actual costs of any breakage or damage in, or to, the property and site - along with any additional costs that may result - which are caused by you and/or any members of your party, and the Owner can require payment from you to cover any such costs. 

 

The Owner is entitled at his/her sole and absolute discretion to refuse to hand over to you, or to repossess, the property (which includes the fixtures, fittings, furnishings and decorations) if the Owner reasonably believes that any damage is likely to be caused, has been caused or is being caused by you or any members or your party. These circumstances will be treated as a cancellation by you. 

 

You also must not allow more people than the number stated for your property or on your booking to occupy the property, neither can you significantly change the composition of your party during your occupation of the property. The Owner must be given prior knowledge and have agreed to all people who occupy the property. If you do any of these things, the Owner can refuse to hand over the property to you, or will repossess it. If the Owner does so, this will be treated as a cancellation by you. In these situations no refund of any monies you have paid in respect of your booking will be made and the Owner will not have any liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as your incurring the cost of securing an alternative property/ accommodation or the payment of any compensation to you). The Owner will also not be obliged to find any alternative accommodation for you. 

 

Pets are not allowed in the cottages. 

 

All cottages are non smoking. 

 

Friends, visitors and their children. If you invite people into the owners property or onto the owners land. It is at your own risk the owner has no responsibility for people who are not party to the letting agreement. Visiting adults and children are not allowed to use any of the facilities on site. Friends and visitors are not allowed to stay overnight unless this has been agreed to by the owner. Visitors must not take up parking spaces of the other cottages. 

 

You must allow the Owner and any representative of the Owner (including workmen) access to the property at any reasonable time during your occupation of the property. 

 

On your departure day, you are required to vacate your property by 10.00am, this is to allow the owner time to prepare the property for the next arrivals.  

 

9. Complaints 

 

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint, the Owner is anxious that remedial action is taken as soon as possible. 

It is essential that you contact the Owner immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the Owner is promptly notified. Discussion of any criticisms with the Owner or his/her representative whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence. If, after this, you feel that the problem has not been resolved to your satisfaction, then you must, within 30 days of returning from your holiday rental, put your complaint in writing to the Owner. Send your letter by recorded delivery to the address of the property. This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help the Owner to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this would be, or may otherwise have been appropriate.  

 

10. Law 

 

The contract between you and the Owner is subject to English law and no other. It is agreed that any dispute you may have with the Owner will be dealt with by the Courts of England and Wales only, unless you live in Scotland or Northern Ireland, in which case proceedings may be brought in the Courts of those countries. 

 

11. Your rights 

 

Your statutory rights are not affected by anything contained within these Conditions.